The most frequently asked questions

What are the delivery times for your products ?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship worldwide?

Yes, we do. We ship worldwide.

Where do we ship your product from?

Our offices are located in Paris, France. Our international warehouse is located in China.

Which payment method are accepted ?

We accept payment by credit card (Visa, Mastercard, American Express or Apple Pay). You can choose the option that suits you best during the payment process once you have completed your shopping basket.

Do you provide tracking information?

Absolutely, you can use the Track my order section to track all stages of your parcel delivery.

I've received a damaged item. What can I do about it?

We're sorry to hear that. Simply send us an image of the damaged item in question to support@the-onemart.com and we will find the best solution.

Where are you located ?

We are located in Paris, France.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to make an enquiry, please email us at support@the-onemart.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, as long as the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.